Privacy policy
This Privacy Policy applies to all of the client’s dealings and governs data collection and its usage. By using Ideal Travel Asia’s websites and services the client consents to the data practices described in this statement.
What personally identifiable information does Ideal Travel Asia collect?
Depending on how the client chooses to interact with Ideal Travel Asia, we collect personally identifiable information to allow us to provide the services as requested.
We collects and processes non-personally identifiable customer data, such as IP addresses, access time, and device used to visit the website, to implement activities that enhance your experience.
How does Ideal Travel Asia collect the client’s personal information?
When making an enquiry or booking a trip, Ideal Travel Asia holds certain information so that it can transact your request.
The client may supply their information when making an enquiry on Ideal Travel Asia’s website, sending us a direct email, providing information over the phone, interacting with Ideal Travel Asia’s social media channels, subscribing to competitions on Ideal Travel Asia’s website or various social media channels, or at third party events, through market research, or by supplying their information to a third party, for example a travel agent or online affiliate who they utilise. Ideal Travel Asia updates client information where possible to ensure it fulfils all requests accurately.
When clients visit Ideal Travel Asia’s website, we collects information, such as the client’s IP address, via the use of cookies. Ideal Travel Asia also tracks a visitor’s behaviour to help provide it with analytical insights. Clients can review our cookie policy further below.
Why does Ideal Travel Asia need to collect and store personal data?
In order for Ideal Travel Asia to provide clients with the best ability to book a tour it needs to collect personal data for correspondence purposes and/or detailed service provision. In any event, Ideal Travel Asia is committed to ensuring the information collected and used is appropriate for the purpose and does not constitute an invasion of clients’ privacy. In terms of being contacted for marketing purposes Ideal Travel Asia will contact clients for additional consent.
How does Ideal Travel Asia protect client data?
Ideal Travel Asia website takes all necessary measures to protect clients’ personal information. Entering confidential information via Ideal Travel Asia’s web pages is protected online and offline. If customer confidential information (such as personal information) is required on the registration form, it is encrypted and protected by SSL protocol. Besides using SSL encryption, in order to protect customer information on the Internet, Ideal Travel Asia makes every effort to protect the same information offline. Access to all client information, not only to the aforementioned confidential information, is limited. The confidential information is accessible only to employees who need them in order to provide the requested services.
How will Ideal Travel Asia use the personal data it collects?
Ideal Travel Asia will process (collect, store and use) the information provided by clients in a manner compatible with the International Data Protection Regulation . Ideal Travel Asia endeavours to keep client information accurate and up-to-date, and does not hold information longer than is necessary.
Ideal Travel Asia is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Who does Ideal Travel Asia share client information with?
Sharing client information is required to fulfil bookings and enquiries.
• Ideal Travel Asia does not sell or trade any of its collected clients’ personal information
• Ideal Travel Asia only shares client information with overseas suppliers who require it to fulfil the booking. We have no control over how these suppliers hold or utilise clients’ personalinformation.
• Ideal Travel Asia is required to share client information with overseas local authorities in order to obtain relevant permits that are required to fulfil the requested booking.
• Ideal Travel Asia may at times operate competitions or other promotions where the client will be asked if they are happy to share their information with a third-party partner. That third party will be clearly identified. In such cases, if the client gives clear consent for their information to be shared Ideal Travel Asia will do so.
• Ideal Travel Asia may share information with external market research companies for research purposes only. They will not be authorised to hold clients’ information for any other purpose.
How long will Ideal Travel Asia keep clients’ personal information?
Clients’ personal information provided to Ideal Travel Asia will be retained for so long as we have a legitimate interest to inform the client of our services, or until our contractual relationship has terminated, as the case may be.
As Ideal Travel Asia may use different types of information for different purposes, the applicable retention periods will vary. For instance, client contact details will be retained for a number of years for fulfilling Ideal Travel Asia’s tax related obligations and/or for providing best possible services for future bookings, while payment information will be kept for a shorter period until payment is completed and confirmed.
Clients’ choice to ‘opt out’ is respected
If the client has opted to receive e-newsletter communications from Ideal Travel Asia and at a later stage change their mind, the client may at any time remove themselves from that email distribution list by
1. Clicking the ‘unsubscribe’ link at the bottom of every email
2. Or by forwarding the email received to the company’s email address advertised at the bottom of the email received.
Changes to this Privacy policy
Ideal Travel Asia reserves the right to update or alter this Privacy policy from time to time. The client can request a copy of a previous version of our Privacy policy.